Training For Travel can offer a variety of training courses which will be tailor-made to meet individual business requirements and needs.
Courses include:
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For more information or to book some training, please contact us.
Customer Service
Training for Travel can offer a variety of training courses including Customer Services. This will be tailor-made to meet individual business requirements and needs. Excellent customer service is vital in order to compete in ever changing markets.
Topics include:
Meet and greet
Answering calls
Dealing with difficult situations/conflict
Team work
Following up of enquiries
Overcoming objections
Enhancing the product by selling extras
Closing the sale
Evaluation of service
Team Leading and Management
Training For Travel can an offer generic or company specific courses in Team Leading and Management. This will be tailor-made to meet individual business requirements and needs. Team Leading and Management are keystones in any organisation and training can increase confidence in delivery and efficiency throughout a business.
Topics include:
Time management
Delegation techniques
Performance monitoring
Legislation skills
Conflict Management
Change management
Sales
Training for Travel can offer generic or company specific courses in Sales techniques. This will be tailor-made to meet individual business requirements and needs. Sales teams are often the face of an organisation and forman integral part of the profitability of a business. The knowledgable and experienced delivery of this training will lead to confident, effective sales teams.
Topics include:
Creating and using a selling plan
Sales cycle
Customer service
Communication techniques
Overcoming objections
Closing the sale
Destinations
Delegation techniques Training For Travel can offer packages of learning about all destinations. Knowledgable agents can provide a better service to customers which will generate confidence in the sales delivery to clinch the deal.
Topics include:
Weather
Airports and Flight Times
Currency and Tipping
Popular Destinations
Map Familiarity
Attractions
Extras
Microsoft Office Training
Microsoft Office training in Word, Excel, Powerpoint and Outlook is an additional training service provided by Training For Travel. TFT will listen and understand your training needs, agree learning points with you aligned with the needs of your business requirement. This will enable your users to effectively use Microsoft Office applications within your business, returning further value from your investment in this package along with saving time through knowing how to use the features efficiently. Training will be designed to deliver your needs and can be delivered on either the customer site or at an external training site.
SDI Training in Relationship Awareness Theory
Training For Travel is delighted to provide training in SDI Training in Relationship Awareness Theory. Training and facilitation is delivered by our qualified facilitator who has had a wealth of experience delivering the programme on behalf of Personal Strengths Ltd.
The Strength Deployment Inventory (SDI) is a powerful learning resource which has been proven to build strong relationships worldwide. It will enable individuals to identify their own personal strengths, motivations and give a clearly understanding of how to relate to colleagues in various situations; when things are going well or not so well.
This is a valuable tool to any business as it is the people and the way that they relate to others that will dictate the degree of success achieved.
The SDI will increase communication, create synergy within teams, help individuals recognise the first signs of conflict and how to respond appropriately to them whilst creating strong lasting relationships. Various applications include conflict management, team building and many more. The training and delivery will be tailored to suit your business needs. The training can be delivered on either the customer premises or at an external site.