Success Stories
Danielle Richardson Click this link to read about Danielles success Zunaid Patel enrolled onto the Travel Services level 2 NVQ programme in 2001/2002 with Training For Travel. He was unemployed at the time and knew that this course was a step in the right direction to a career in travel. During the length of the programme he was given a work placement at Holidays by Phone in Manchester. This was where he was able to collect his evidence for his NVQ portfolio.
His role involved booking holidays and making enquiries on behalf of clients over the telephone in a call centre environment. He attended training sessions at Training For Travel to gain knowledge of the Travel Industry and to satisfy the knowledge and understanding element of his NVQ programme. The training sessions included topics such as package holidays, legal issues, destination training and many others. The knowledge gained from the Training For Travel sessions, Zunaid applied at Holidays by Phone and increased his sales.
After gaining the NVQ qualification Zunaid was offered a full time position at Holidays by Phone. He has since opened up his own Travel Agency in Blackburn.
Martin Ward was sponsored by Travelcare throughout a two year training programme in partnership with Training For Travel, where he achieved NVQ levels two and three in Travel Services, Level 3 Technical Certificate, key skills Application of Number Level 2 examination and portfolio.
During his study time, Martin learned about the following; customer services, extensive product knowledge, destination facts, different types of holidays and how to cost a holiday. Martin says, “I found my monthly training sessions to be of great help, they encouraged me to return back to the workplace having a better understanding of the how to deal with customers and how to offer the correct products and services. Each session built my confidence and gave me a great deal of knowledge and understanding”.
Martin won the Travel Tourism Gazette (TTG) mystery shopper award. There were a total of four Travel Agents in Huddersfield involved in this award. Martin had been asked to recommend suitable accommodation and car hire in Florida.
Martin began his career as an Advanced Apprentice and he is now a Travel Advisor. He has just been transferred from Holmfirth to the Huddersfield Branch of Travelcare. Huddersfield is a bigger branch in a town centre location. He proved he was capable of this transition after winning the TTG award whilst covering at the Huddersfield branch. Martin has progressed a great deal during his training with TFT, he has gained confidence and is making excellent progress on sales.
At the age of 18, Alan Munns started working for Co-op Travel in 2000 also enrolling with Training For Travel. In July 2001 he achieved an NVQ in Travel Services level 2, moving onto level 3 which he achieved in 2002. Working towards the NVQs, Alan says “I gained a lot of product knowledge which helped me in the workplace.” As a full time travel advisor Alan was given the chance to complete a Customer Service NVQ at level 3 which he achieved in 2003.
Alan was made a member of the Co-op Elite club due to his excellent sales throughout 2004. Alan feels that his NVQ qualifications helped him achieve this privilege. In a monumental year - 2004 was the year that Alan was recommended for a supervisory NVQ, which he found challenging, interesting and enjoyable. He achieved this qualification at the end of the year. In June 2005 Alan became a Customer Service Manager at a Co-op Travel branch.
Through all of Alan's NVQ study he has been supported by Training For Travel with monthly progress review visits and training sessions.
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