Awards Offered at Training for Travel
Training for Travel offer awards in;
Travel & Tourism/ Travel Services
Awarding body is City and Guilds
Foundation Apprenticeship (Level 2) (FA)
NVQ in Travel and Tourism/Travel Services at Level 2
Technical Certificate: Worldwide Travel Level 2
Key Skills: Application Of Number Level 1, Communication Level 1
This qualification provides the knowledge and training in order for the learner to potentially become a sales consultant. It covers areas such as destination training, key selling points of various resorts and selling skills.
Advanced Apprenticeship (Level 3) (AA)
NVQ in Travel and Tourism/Travel Services at Level 3
Technical Certificate: Worldwide Travel Level 3, UK Destinations and Insurance exam
Key Skills: Application Of Number Level 2, Communication Level 2
This qualification provides more in-depth knowledge and training and at a higher Level. It covers topics such as product training, more long-haul destinations, advanced selling techniques and tailor-made holidays. On completion, the learner potentially could become a senior sales consultant, team leader or an assistant manager.
Customer Service
Awarding body is Edexcel
Foundation Apprentice (Level 2) (FA)
NVQ in Customer Service Level 2
Technical Certificate: BTEC award in Customer Service Level 2 or 4 additional units from another NVQ (that you may have already completed in the past)
Key Skills: Application of Number Level 1, Communication Level 1
This qualification provides knowledge and training in customer service. It focuses on providing excellent customer service for all customers. This is a generic award and recognised in industry. On completion, a learner could become a sales consultant in a number of sectors within the travel industry.
Advanced Apprentice (Level 3) (AA)
NVQ in Customer Service Level 3
Technical Certificate: BTEC award in Customer Service Level 3
Key Skills: Application of Number Level 2, Communication Level 2
This qualification provides knowledge and training at a higher Level within customer service. It not only focuses on providing excellent customer service but on how to deal with complaints and keep customers happy at all times. Again, this is a generic award and recognised in all industry. On completion, a learner could become a senior sales consultant, team leader or even a customer services manager.
On completion, a learner could progress onto a management NVQ.
Note: Any staff undertaking a Customer Service NVQ Level 2 in place of Travel and Tourism would need to take the path of 4 additional units for the Technical Certificate (these units need to be taken from the Travel and Tourism NVQ) Click here to view standards for Customer Service Level 3
Business and Administration
Awarding bodies Edexcel (old standards) & City and Guilds (new standards)
Foundation Apprentice (Level 2) (FA)
NVQ in Business and Administration Level 2
Technical Certificate: Business and administration Level 2 (organisations and people)
Key skills: Application Of Number Level 1, communication Level 1
This qualification provides knowledge and training around the topic of administration in business. This includes working as a team, attending meetings and time-management. On completion of this award, the learner could progress into a junior administrative role within the travel industry.
Advanced Apprentice (Level 3) (AA)
NVQ in Business and Administration Level 3
Technical Certificate: Business and administration Level 3 (organisations and people)
Key Skills: Application of Number Level 2, Communications Level 2
This qualification provides more in-depth knowledge and training and at a higher Level around the topic of administration in business. This includes more supervisory tasks. On completion of this award, the learner could progress into a supervisory or more senior administrative role within the travel industry.
Call Handing / Contact Centre
Awarding body is Edexcel (Call Handling) for old standards
Awarding body is City & Guilds (Contact Centre) for new standards
Foundation Apprentice (Level 2) (FA)
NVQ in Contact Centre Level 2
Technical Certificate: None required
Key Skills: Application of number Level 1, Communication Level 1
This award provides knowledge and training within the call centre/contact centre sector. It covers areas such as handling a call to best practice, selling techniques and closing the sales. Again this is a generic award and recognised in all industry. On completion, a learner could become a sales agent.
Advanced Apprentice (Level 3) (AA)
NVQ in Contact Centre Level 3
Technical Certificate: Certificate in Contact Centre Skills Level 3
Key Skills: Application of number Level 2, Communication Level 2
This award provides knowledge and training within the call centre/contact centre sector. It focuses on areas such as advanced selling skills, selling essentials and supervisory skills. Again, as this is a generic qualification, it is recognised in all industry. On completion, a learner could become a senior sales agent or a team leader.
Team Leading
Awarding body is Edexcel
NVQ in Team Leading Level 2
Technical Certificate: None required
Key Skills: Application of number Level 1, Communication Level 1
This award provides knowledge and training for actual and potential team leaders. It covers areas such as teamwork, holding meetings, time-management and delegation skills. This is a generic qualification and is recognised in all industry. On completion, a learner could become a team leader/supervisor in any area of the travel industry.
Management
Awarding body is Edexcel
NVQ in Management Level 3
Technical Certificate: BTEC Certificate in Management (supervisory Leaderships) Level 3
Key Skills: Application of number Level 2, Communication Level 2
This award provides training and knowledge for managers or potential managers. It focuses on areas such as management of staff, delegation and time-management skills, in addition to performance management and dealing with any problems. This is a generic award and is recognised in all industry. On completion of this award a learner could become a manager within the travel industry.
A1/V1 awards
Awarding body is Edexcel
Stand alone units no tech cert or key skill requirements
The A1 award replaced the D32/33 award and is recognised in the UK as an Assessor award.
Learning and Development
Awarding body is Edexcel
NVQ in learning and development Level 3
Tech Cert: In the process of being developed
Key Skills: Application of Level 2, Communication Level 3, and two wider key skills at Level 3
This award focuses on skills and knowledge required to work in Learning and Development within an organisation. This is a generic award and is therefore recognised in all industry within the UK. On completion of this award, the learner could become a training officer within the travel industry.
NVQ in Learning and Development Level 4
Tech Cert: TBA
Key Skills: TBA
This qualification focuses on skills and knowledge required to work in Learning and Development within an organisation. Again this is generic and therefore recognised in all industry within the UK. On completion of this award, the learner could become a senior training officer or a training manager within the travel industry.
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